So why couldn’t you figure out how to get us a bed while we’re in the same city that you make them? Seriously for lack of better wording, what the fuck?Īdd me to the disappointed as well since I just came here from canceling the $1800 Nectar Lush King order I placed on April 10 directly from Nectar’s “Spring Event”. By the way, we live in grand rapids where the mattresses are made and warehoused. So thank you for being so horrible and screwing us over so bad that a different company decided to step in and do the right thing. We went to purple, explained our situation and they offered us a quality mattress for the price we paid for the nectar. We spent $400 that day on a different mattress, hoped we could still work something out but apparently you guys don’t know how to run a legitimate business with proper customer service. After all this we still wanted to try to work something out, Ashley could only offer $30 off when our mattress was ruined and we would have to wait a whole month before delivery. I was upset about my mattress and about the delivery instructions, and she had the nerve to be rude. When I called your company and spoke with Ashley, and explained the situation she was incredibly rude and insensitive and unprofessional. And it rained for 3 hours before our package arrived and when we opened the suspiciously small box we saw two pillows, sheets, ect….but no mattress. The email had a link for the tracking, which when you clicked stated the mattress was on it’s way and to make room by moving furniture and removing the old mattress. My old mattress was a very expensive luxury beast of a bed, old a bit dirty but still very comfortable. The one order number included all items, Ashley acted like I was an idiot who couldn’t read when I was explaining my problem with the dishonest communication from the email. There was only one email with one order #, which was misleading because Ashley said our mattress wasn’t even made yet when we called. I was trying to buy one of your nectar mattresses online after researching the best memory mattress for back pain(progressive degenerative lumbar with severe sciatica.) It was supposed to be a life changing purchase, so after waiting a couple of weeks and receiving an email saying my order was on the way I was still very excited.
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